Privacy Policy – Quest Club

Effective Date: 2 July 2025

1. Introduction

Quest Club is committed to safeguarding the privacy of our participants and customers. This Privacy Policy explains how we collect, use, store, and protect your personal data when you engage with our services, which include roleplaying game events, murder mystery experiences, and prop-making services.

By providing your personal information to us, you agree to the terms of this Privacy Policy.

2. Who We Are

Quest Club is an events and creative services provider based in the UK. We organise interactive games, immersive experiences, and create custom props. We act as the “Data Controller” of your personal data under the UK General Data Protection Regulation (UK GDPR).

3. What Data We Collect

We collect and store the following types of personal data when voluntarily provided by you:

Name

Email address

Phone number (if given)

We do not collect or store any payment details or sensitive personal data.

4. How We Use Your Data

We use your data only for the following legitimate purposes:

To contact you about events or games you have signed up for

To send updates and important information related to your participation

To respond to your enquiries or customer service requests

We will never sell, rent, or share your personal data with third parties for marketing or commercial purposes.

5. Lawful Basis for Processing

We process your data based on:

Consent – when you provide your contact details to be notified about specific games or events

Legitimate interests – to deliver and manage our services and respond to queries

6. Data Storage and Security

Your personal data is stored securely and only accessible to authorised personnel. We take appropriate technical and organisational measures to protect your information against accidental or unlawful destruction, loss, alteration, or unauthorised disclosure.

We retain your data only as long as necessary to fulfil the purposes described in this policy, unless a longer retention period is required by law.

7. Your Rights

Under the UK GDPR, you have the following rights:

Access – Request a copy of the data we hold about you

Correction – Request we update inaccurate or incomplete data

Erasure – Request we delete your personal data

Restriction – Request we limit how we use your data

Objection – Object to certain uses of your data

Portability – Request your data be transferred to another service

To exercise any of these rights, contact us at questclubuk@gmail.com.

8. How to Request Data Deletion

You may request deletion of your personal data at any time by emailing questclubuk@gmail.com. We will confirm the deletion within 30 days, unless we are legally required to retain some data.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in legal requirements or our business practices. The latest version will always be available via our website or upon request.

10. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your personal data, please contact:

Quest Club

Email: questclubuk@gmail.com